Warranty Reglementation

Legal Warranty And Contractual warranty in EUROPE


The final customer enjoys both a legal warranty and a contractual warranty, as described below, for all purchases of KitchenAid products that can be found on http://international.kitchenaid.com, including optional accessories of the fore-mentioned KitchenAid products.      

 

1. Legal warranty

 

On the terms of the communitary directive 99 / 44 / CE dated 25 may 1999 and of the transposition regulations in internal law, the legal warranty (six months of presumed non-conformity and 18 months of proven non-conformity) applies to the KitchenAid products that can be found on http://international.kitchenaid.com, bought in one of the 27 member states mentioned below :      

 

Austria - Belgium - Bulgaria - Cyprus - Czech Republic - Denmark - Estonia - Finland - France - Germany - Greece - Hungary - Island - Italy - Lettonia - Lituania - Luxembourg - Malta - Poland - Portugal- Romania - Slovakia – Slovenia - Spain - Sweden - Netherlands - United Kingdom.      

 

In terms of the contract, KitchenAid Europe Inc. extends the validity of the legal warranty to products bought in one of the countries mentioned below:

Russia - Turkey - Croatia - Moldavia - Serbia - Montenegro.      

 

Aside from the legal warranty, the final customer also benefits from the measures provided for by the applicable local legislation on hidden effects.

 

During the warranty period, KitchenAid Europe Inc. will cover all costs, including service labour, spare parts and postage for all KitchenAid products that can be found on http://international.kitchenaid.com, in all the above mentioned countries.   
 

2. Contractual guarantee


The European KitchenAid warranty is complementary to the legal warranty and comes to the good of the final customer. This warranty only applies to products bought within the 27 member states of the European Union and in the 6 other countries mentioned above :

 

Artisan Stand Mixer : models 5KSM150PS : 2 years legal warranty + 3 years contractual guarantee,

Artisan 6.9 L Stand Mixer : model 5KSM7580X : 2 years legal warranty + 3 years contractual guarantee,

Artisan Blender : model 5KSB5553 : 2 years legal warranty + 1 year contractual guarantee,

Artisan Kettle : model 5KEK1522 : 2 years legal warranty + 1 year contractual guarantee,

Artisan Toaster : model 5KMT4205 and model 5KMT2204 : 2 years legal warranty + 3 years contractual guarantee,

Artisan Food Processor 16 cup : model 5KFP1644 : 2 years legal warranty + 1 year contractual guarantee,

Artisan Hand Blender : model 5KHB3583 : 2 years legal warranty + 1 year contractual guarantee,

Artisan Hand Blender : model 5KHB3581 : 2 years legal warranty + 1 year contractual guarantee,

Food Processor 13 cup : model 5KFP1335 : 2 years legal warranty + 1 year contractual guarantee,

Food Processor 9 cup : model 5KFP0925 : 2 years legal warranty + 1 year contractual guarantee,

Hand Blender : model 5KHB2571 : 2 years legal warranty + 1 year contractual guarantee,

Chopper : model 5KFC3515 : 2 years legal warranty

Optional Artisan mixer, blender, toaster, food processor and hand blender  accessories : 2 years legal warranty

The contractual guarantee starts on the date of purchase of the above mentioned products. The presentation of the salesslip or invoice constitutes your proof of warranty.      

For the duration of the contractual guarantee, KitchenAid Europe Inc. covers all costs for service labour and spare parts, except for postage, for all ECC and non EEC countries in Europe. 

Once the contractual guarantee expires, all costs are on charge of the final customer. The final customer must accept the offer proposed by the service centre. The reparation invoices must be paid immediately - without discounts.  


3. Common conditions to legal warranty and contractual guarantee


 The above mentioned articles are intended for domestic use only. If these articles are used for professional purposes, the warranty does not apply.

The warranty does not apply in case of normal wear and tear, improper use, failure to follow the instruction for use or incorrect electric tension.

 All repairs on appliances bought in a country other than those mentioned above, among others conversion of a 120 V appliance to a 220 V - 240 V appliance, do not benefit from the warranty and must be paid for. For all KitchenAid small domestic appliances, listed on http://www.kitchenaid.com, purchased in the United States, Canada, and Puerto Rico, please refer to the KitchenAid Use & Care Guide for warranty and post-warranty service information. KitchenAid product warranties vary according to the country or territory where the product was originally purchased.

The consumers can find the official European KitchenAid service centres on the website http://international.kitchenaid.com.

The contractual warranty ceases to apply in case the purchaser or a non-authorised third party modifies the appliance.